Total Quality Management and Law

SubjectTotal Quality Management and Law
Semester3/4 semester
Study programme:Law studies (Master)
Primary language:Slovene

There are no special conditions. 

Content :
otal Quality Management (TQM) is an approach to the management of a quality-oriented organization based on the cooperation and commitment of all internal and external stakeholders with the goal of strategically achieving success for customer satisfaction and for benefit of all members of the organization and society as a whole. TQM is a management strategy that aims to incorporate the concept of quality into all organizational processes. It is an integrated systems approach that encompasses all functions and departments and employees at all levels of one particular organization. TQM requires systematic maintenance of quality criteria, tasks must be performed correctly and faults must be eliminated from operation. A specific focus on the field of law, in the public and private sectors, dominates the entire structure of the curriculum. The introduction of TQM, by connecting different legal areas, enables a distinct transparency, focus and ease of processes, which is extremely important for the establishment of quality decision-making and implementation.


Required readings:

  • Inamori, Kazuo. 2013. Amoeba Management: The Dynamic Management System for Rapid Market Response. New York: Taylor & Francis.
  • Inamori, Kazuo. 2010. A compass to fulfillment: passion and spirituality in life and business. New York: McGraw-Hill.

Recommended readings:

  • Frank M. Gryna, Richard C. H. Chua, Joseph A. Defeo, Juran’s Quality Planning and Analysis for Enterprise Quality, Tata McGraw-Hill Publishing Company Limited, New Delhi 2008.
  • Howard S. Gitlow, Alan J. Oppenheim, Rosa Oppenheim, David M. Levine, Quality Management, Tata McGraw-Hill Publishing Company Limited, New Delhi, 3rd issue 2009.
  • J. S. Ahluwalia, Total Quality Management, Tata McGraw-Hill Publishing Company Limited, New Delhi 2008.

Objectives and competences:

Students will develop general competencies:

  • Initiative and independence in decision-making.
  • Broad analytical ability to know the processes related to the activities of the organization in the legal, organizational and other fields of the private and public sector.
  • Ability to analyze the internal and external legal conditions of the organization, define achievable goals and develop a strategy for achieving them.
  • Ability to work independently and in teams in professional and scientific research work.
  • Ability to use solutions from various professional and scientific disciplines in planning the goals of the organization and introducing positive changes in the organization.

Students will develop subject-specific competencies:

  • Ability to combine knowledge from different fields (interdisciplinarity).
  • Ability to integrate new information and interpretations in the context of the development of the profession.
  • Identifying and managing new forms of organization, relationships and types of work and knowledge of application in practice.
  • Identifying opportunities and threats in the global market.
  • In-depth knowledge of the chosen topic and its application in practice.
  • Ability or knowledge to introduce changes in the organization.
  • Knowledge of the use of analysis, synthesis and prediction of solutions and the consequences of phenomena in intercultural communication and international business.

  Intended learning outcomes: 

  • Knowledge and understanding of the basic aspects of integrated quality management.
  • Ability to evaluate, explain and argue relevant subject issues.
  • Knowledge, understanding and analysis of concrete examples from practice.
  • Mastering oral and written expression in the context of the topic.

Learning and teaching methods: 
Lectures, seminars, tutorials, individual work with students, case studies.  


  • Written exam (50%) and
  • written assignment (50%).
The condition for taking the written exam is a positively assessed written assignment.

Lecturer's references:
Dr. Petja Mihelič. Študijska pot je potekala preko Filozofske fakultete in Evropske pravne fakultete v Ljubljani ter študijem na Japonskem na Fakulteti za pravo in književnost (Faculty of Law and Literature, Shimane University).

Delovne izkušnje so iz slovenskih in nemških ustanov (Socialna akademija, Ljubljana; Bundeszentrale für politische Bildung, Bonn; MitOst, Berlin; Studienhaus Wiesneck, Institut für politische Bildung Baden-Württemberg, Freiburg), s temeljno usmeritvijo v pripravo in izpeljavo pedagoških dejavnostih, znanstveno raziskovanje, pisanje strokovnih člankov in mnenj ter organizacijo seminarjev in strokovnih obiskov.

Dr. Mihelič je docent na Fakulteti za pravo in poslovne vede, udeleženec mednarodnih znanstvenih konferenc in pisec znanstvenih člankov s področja prava.